If you are ever unsure about what a term or metric in a report means, check out our new Report Guide.  It includes key concepts and definitions to help you gain a better understanding of the data displayed and how combining different reports can get you the exact information you need.  The guide also includes a detailed list of every standard report with a description of the information provided in each.  Check out the report guide and bookmark it in case you ever need to refer to it in the future.  You can always find it on our Web site too under Support Documentation for your specific Wavecrest product.

When raw logfile data is being imported into the Data Manager, occasionally an error can occur with the import. If an error occurs and you are not aware of it, this data will not appear in reports, and data can be skewed. To avoid this, we recommend that you set the product to notify you if an error ever does occur with the import.

To set the email notification, go to Logfiles - Data Manager and click on the Settings link. Select the Enable radio button to Notify Admin of Errors and click Submit to save your changes. An email will now be sent to the Administrator email address that you set at the Setup - Email screen if there is ever an error with the import.

If you are ever attempting to “re-install” any of our products, or if you are changing from one product to another, you may encounter an error message with the ‘fresh’ install.  The error message will read “Unable to detect previous configured files…”.  This error indicates that previous files have been left behind by the uninstaller.  To get rid of them, delete the folder ‘…\Wavecrest\’.  (The default location for this folder is C:\Program Files\Wavecrest\.)  Next, reboot your machine and then attempt to re-install the product. You should be successful now!

CyBlock and Cyfin offers the advanced functionality for you to manage and customize the categorization of sites. By using these categorization features, you can maximize the overall usefulness of your CyBlock or Cyfin product. Follow these 5 tips to get the most out of categorization.

1. Keep your categorization list current via daily updates.
Wavecrest site analysts work continuously to update and expand the categorization list. In fact, the Wavecrest URL list is 100% human reviewed. These updates are available for download daily. It’s a simple process that can be done manually or on an automatic/scheduled basis. You can download the URL list or schedule the download to occur daily on the Administration - URL List screen.

2. Establish custom categories.
Augment Wavecrest’s standard 74 categories with custom categories. You can add up to 25 custom categories. You can activate and use as many or as few of these as you want, and you can easily give them specific names of your own choosing. Names are limited to 50 characters. These settings are found on the Advanced Settings — Category Setup — Name Custom screen. Once a custom category has been established, you can augment the Wavecrest URL List with URLs of your own choosing and place them in the custom category for subsequent monitoring or filtering. Custom categories also provide white list (allow-only) capability for CyBlock users.

3. Add URLs.
You can add URLs to both the Wavecrest standard and custom categories. The applicable settings are found on the Advanced Settings — Category Setup — Edit URLs screen. You can also delete URLs here.

4. Change a URL’s category.
If you wish, you can change the category to which Wavecrest has assigned a particular URL. You can do this by simply adding the URL to the category of your choice. Your categorization will take permanent precedence over the Wavecrest URL list.

5. Participate in our OtherWise program.
To opt in our OtherWise program, you simply need to periodically run a Top Non-categorized Sites report and email a copy to sites@wavecrest.net. Our list technicians will research, identify and categorize the most popular unidentified sites, many of which will be of local or special interest to your organization. Then, after you download the next daily control list update, subsequent visits to those sites by your users will no longer be listed as “Other.” They’ll be properly identified and categorized. NOTE: We hold all customer information sent to us in strict confidence.

There is an option to display both the user ID and IP address in reports. To do so, go to the Advanced Settings - Report Settings page in your CyBlock or Cyfin product and open the Advanced Options link. On this screen, you will see an option to “Display Login Name and IP Address.” Simply click the checkbox so that it is enabled and click Submit. Now you will see both login names and IP addresses when running user reports.

If you are an evaluator or customer of Wavecrest CyBlock and Cyfin products and are not already using our OtherWise service, we invite you to reduce the number of non-categorized sites and improve your reports . OtherWise is a voluntary and confidential program under which a site analyst will help you improve the quality and usability of your reports. This service is offered for free to all Wavecrest customers. To participate in OtherWise, follow these simple steps.

1. Go to Reports - Schedule and click on the Create link.
2. Select the Top Non-Categorized Sites report.
3. For Report Delivery, select to email the report to other recipient, and type in sites@wavecrest.net in the text field.
4. For the Timeframe, we recommend running the report weekly or monthly.
5. Click Submit to save your changes, and the report will now be emailed automatically to our site analysts at Wavecrest on a weekly or monthly basis (depending on the frequency you selected).

From now on, no further action is needed on your part. A site analyst will review the report to categorize any non-categorized sites and if necessary, alert you if there is any suspicious activity.

Visit our Web site or contact us to learn more about our OtherWise program.

If you notice that the set time zone in your CyBlock Appliance is incorrect, then simply follow the below instructions for checking and setting the time zone to the correct time.

1. To check the date and time zone set in CyBlock Appliance, go to the screen http://yourappliance/help/systeminformation/shell/index.html. Use your server name or IP in place of “yourappliance.”
2. Run the following command:
   date
3. Hit Enter.
4. You should now see the current set date and time for the Appliance.
5. If it is not the correct date and time, then run the following command:
   date -s “20May 2010 16:00:00″ (Type in the date and time that is current for your time zone.)
6. Hit Enter, and this will set the appliance to the correct date and time.
7. To double check that the appliance is now set to the correct date and time, run the date command again.

The new categories released and updated in your product on April 3 are set to “Allow” by default (for all CyBlock products).  This means that you will need to review these new categories and set your policy to “Block” those categories for which you want to restrict access.  Set your block policies at the Advanced Settings - Filter Settings - Block Web Categories screen.

For reporting and monitoring purposes, you may also want to change the new category’s classification statuses at the Advanced Settings - Category Setup - Classification screen to match your organization’s Acceptable Use Policy.

See the Category Update Data Sheet for a full list of categories and their descriptions.

If you haven’t already done so, check out the safe search feature in your CyBlock Proxy, CyBlock Appliance or CyBlock ISA product. With this feature, you can force Google, Yahoo and Bing to strictly use Safe Search. To enable it, go to the Advanced Settings - Filter Settings - Safe Search screen, check the enable box and hit Submit. When enabled, the product will reset search engines to “safe search” even if users change the preference in the search engine. This will block Web pages containing explicit sexual content from appearing in search results.

Note: Safe Search is available only in Versions 6.0.0 and later.

New categories and category changes will automatically be updated in your product on April 3, 2010 for CyBlock Versions 6.0.0 and later or Cyfin Versions 8.0.0 and later.  If you do not have these versions of the product, you will need to upgrade to the most current version in order to get the new categories and category changes.

For CyBlock, these categories will be allowed by default. Therefore, you will need to go to your Advanced Settings - Filter Settings - Block Web Categories screen and alter your policies.  For reporting and monitoring purposes, you may also want to change the new category’s classification statuses at the Advanced Settings - Category Setup - Classification screen to match your organization’s Acceptable Use Policy.

See the Category Update Data Sheet for a full list of categories and their descriptions.